ALL SALES FINAL
We do not offer returns or exchange
services on any purchases. All sales are final.
MANUFACTURING
DEFECTS
1. In the event of a manufacturing defect
in the shipped product, the customer must notify us by email at info@glocalrugs.com in within 24 hours of
receiving of the product.We will exchange it for the same product.
2. Orders cannot be cancelled/altered after
4 hours of placing the order. Once an order is packed/shipped, it cannot be
cancelled and will be treated as return if there is non acceptance.
3. For our products which are artisanal and
hand-made, there might be slight differences in texture, color, and size. The
natural aberrations are not considerd a defect. We would urge our lovely
customers to consider that for such products, the Artisian are making each piece
individually – the variations add uniqueness to reach product.
4. We would require the returned items to
have their original packing. The merchandise must be unused and in the same
condition that you received it. We would also require all original papers to be
returned with the product.
5. For bulk orders or customized orders,
the above policy does not apply. Return will be discussed on a case by case
basis for such orders.
LOGISTICAL COSTS
The logistics cost and arrangement of
sending the item back to our facility shall be borne by the customer which will
be reimbursed to the customer via their preferred payment gateway within 10
days of the item being replaced.
Returns:
Glocalrugs.com offers a hassle-free return
policy within a specified time frame (e.g., 24 Hours) from the date of
delivery.
The item(s) being returned must be unused,
undamaged, and in their original packaging with all tags and labels
intact.Certain items, such as personalized or custom-made rugs, may be
non-returnable unless they are defective or damaged upon arrival.To initiate a
return, customers may need to contact Glocalrugs.com customer support via
email, phone, or a dedicated returns portal on their website.
The customer may be responsible for the
return shipping fees unless the return is due to a mistake on the part of Glocalrugs.com
(e.g., wrong item shipped, defective product).
Exchanges:
Glocalrugs.com may offer exchanges for
eligible products within a specified time frame (e.g., 24 Hours) from the date
of delivery.
The item(s) being exchanged must be in
unused condition, with original packaging, tags, and labels intact.Late or
missing refunds
Exchanges may be subject to product
availability. If the desired item is not available, Glocalrugs.com may offer a refund
or store credit as an alternative.
Customers may need to contact Glocalrugs.com
customer support to initiate an exchange process.
Refunds:
If a customer is eligible for a refund, Glocalrugs.com
may offer a refund to the original payment method or provide store credit,
based on the customer’s preference.
Refunds are typically processed within a
certain timeframe, such as 7-14 business days after the returned item is
received and inspected by Glocalrugs.com
Shipping charges, if any, may not be
refundable unless the return is due to a mistake on the part of Glocalrugs.com
Conditions And Expections:
Glocalrugs.com return and exchange policy
may have certain conditions and exceptions based on the type of product,
hygiene reasons (if applicable), or other factors. These conditions should be
clearly mentioned on their website or during the checkout process.
It’s important to carefully review the
specific terms and conditions of Glocalrugs.com return and exchange policy to
understand any additional requirements or limitations.
Remember, this is just a general outline,
and the actual policy of Glocalrugs.com may differ. To obtain the most accurate
and detailed information, please refer to the website directly or contact Glocalrugs.com
customer service.